Help
Returns & refunds
Every piece is one of one and pre-loved, so we describe and photograph each one carefully. If what arrives isn't what the page showed, we'll put it right.
Last updated 16 October 2026
The short version
- Pieces are final sale for change of mind, fit or style.
- If a piece arrives significantly different from its listing, or damaged, you get a full refund including shipping.
- Tell us within 48 hours of delivery, with photos.
Why change-of-mind returns aren't offered
Each piece is a single item, hand-checked and cleaned before it's listed. Sending it back and forth for fit wears it and holds it away from other shoppers. That's why every listing gives flat measurements, honest condition grades and photos of any flaw: please compare the measurements with a piece you own before you buy.
What counts as not as described
- A flaw, stain, tear or defect that wasn't mentioned or shown in the listing
- Measurements that differ from the listing by more than 1 inch
- A different piece from the one you ordered
- Damage in transit
Normal signs of a pre-loved piece that fit its condition grade (for example light fading on a piece graded Good) aren't grounds for a return.
How to raise it
- Within 48 hours of delivery, email karmaenterprises2021blr@gmail.com or use the contact form with your order number.
- Attach clear photos of the issue and of the piece's tags and the outer parcel.
- Keep the piece unworn, unwashed and with any Flexin tags still attached.
What happens next
We reply within 2 working days. If the return is approved, we arrange a free pickup from your address.
Once the piece reaches us and is checked (usually within 2 working days of arrival), we refund the full amount you paid, including shipping, to your original payment method. Banks usually show it within 5 to 7 working days.
Cancelling an order
You can cancel any time before your order ships: write to us with your order number and we'll refund you in full. Once it has shipped it can't be cancelled, but the not-as-described policy above still applies.
If we cancel
Rarely, a piece sells to two people at the same moment, or fails our final check before packing. If we can't send a piece you paid for, we refund it in full straight away and tell you by email.
Grievances
If you're not happy with how a return was handled, contact our grievance officer at karmaenterprises2021blr@gmail.com or +91 70199 22967. We acknowledge complaints within 48 hours and resolve them within one month.